Ordering a fragile and valuable product like marble online may feel intimidating at first. That’s why at Marento, we manage the entire process in a transparent, controlled, and secure way.

Here’s exactly what happens from the moment you place your order until it arrives at your door:

🛒 1. Order Placement

Once you add the product to your cart and complete the payment, your order is automatically registered in our system.
You will receive an instant “Order Received” email confirmation.

📦 2. Stock Verification

Your order is transferred to our stock team:

• If the product is in stock, preparation starts the same day
• For custom-made or special-cut items, estimated delivery time is shared with you

🔍 3. Quality Control

Every item is carefully inspected:

• Checked for cracks, defects, or natural imperfections
• A photo of your exact product is sent to you
• No shipment is made without your approval

📸 4. Approval Stage

After you approve the product photos, we proceed to packaging.

📦 5. Protective Packaging

All marble products are packed with maximum protection:

• Foam supports
• Bubble wrap layers
• Styrofoam protection
• A custom wooden crate for every item

Goal: zero-damage, maximum safety transport

🚚 6. Shipment

Your order is handed over to our trusted logistics partners experienced in handling fragile goods.

📍 7. Tracking Process

Once shipped:

• You receive SMS and email with a tracking number
• Your package is marked and handled as fragile cargo

📦 8. Delivery

When your order arrives at the local branch:

• You are notified by the courier
• You or an authorized person must be present during delivery
• We recommend inspecting the package before acceptance

⚠️ 9. Damage Check

If any damage is detected:

• A damage report must be created with the courier
• The product is returned immediately
• You contact us for quick resolution

🎁 10. After Delivery

Each order includes:

• Care instructions
• Protection and maintenance tips
• A small gift (such as a marble coaster)

❤️ 11. Support & Satisfaction

We remain available after delivery:

• 24/7 customer support
• Replacement or solution assistance if needed

🏁 Final Note

At Marento, every order is not just a purchase—it is a commitment to trust and quality.

We understand the delicate nature of natural stone, and we take every step to ensure it reaches you in perfect condition.