What products does Marento offer?

Marento produces and sells premium marble products worldwide.

Where are your products manufactured?

All products are manufactured in Türkiye.

Where is your company based?

Marento’s office is based in the United States.

Which countries do you ship to?

We ship worldwide, especially to the United States and international markets.

Are your products made from real marble?

Yes, all products are crafted from genuine natural marble.

Will every marble product look exactly the same?

No. Since marble is a natural stone, each piece has unique veins and color variations.

Do you offer custom-size production?

Yes, we provide custom sizing and made-to-order production.

Can I place bulk orders?

Yes, we provide custom sizing and made-to-order production.

How long does production take?

Production time typically ranges from 3 to 15 business days depending on the product.

How long does shipping take?

Delivery usually takes between 3–10 business days depending on the destination country.

How are the products packaged?

All products are securely packed with premium international shipping protection.

Will I receive a tracking number?

Yes, tracking information is shared once the order is shipped.

What should I do if my product arrives damaged?

Please contact us immediately after delivery. We provide support for damaged shipments.

Do you accept returns?

Yes, returns are accepted for standard products under certain conditions.

Can custom-made products be returned?

Custom-made and personalized products are non-returnable.

Do your products come with a warranty?

We provide support for manufacturing-related issues.

Are marble products water-resistant?

Yes, marble is durable and water-resistant, but regular care is recommended.

Can marble stain?

Extended contact with acidic substances may affect the surface.

How should I clean marble products?

We recommend cleaning with a soft damp cloth.

Can I use chemical cleaners?

Harsh chemical cleaners are not recommended.

Are your products handmade?

Many of our products include expert handcrafted finishing.

Do you offer different marble colors?

Yes, we offer a variety of marble colors and patterns.

Do you provide samples?

Samples may be available for selected projects.

Do you work on architectural projects?

Yes, we provide custom solutions for architectural and interior design projects.

Do you produce for hotels and restaurants?

Yes, we work with commercial hospitality projects.

Can I cancel my order?

Orders can be canceled before production begins.

Can I make changes after production starts?

Changes may be possible depending on the production stage.

Which payment methods do you accept?

We accept credit cards, bank transfers, and international payment methods.

Are taxes and customs duties included?

This depends on the destination country. Details are provided during checkout.

Are marble products scratch-resistant?

Marble is durable, but sharp impacts and scratches should be avoided.

Are the products heavy?

Yes, natural marble products have a certain weight due to the material.

What happens if my shipment is lost?

We work closely with the shipping carrier to resolve and support such cases.

Do you provide after-sales support?

Yes, we offer customer support after purchase.

Can handmade products have slight differences?

Yes, small variations may occur due to natural stone and hand-finishing.

Are your products considered luxury products?

Yes, all products are designed and produced to premium quality standards.

Do you offer matte or polished finishes?

Depending on the product, polished, honed, or matte finishes are available.

Are the products suitable for indoor use?

Yes, all products are suitable for indoor use.

Do you offer outdoor-use products?

Yes, selected products are suitable for outdoor applications.

Can I track my order during production?

Yes, we provide updates throughout the production process.

Do you offer design assistance?

Yes, we provide design support for custom projects.

Is there a minimum order quantity?

Minimum order quantities may vary depending on the product.

Do you collaborate with businesses and brands?

Yes, we are open to partnerships and commercial collaborations.

Can marble crack?

Marble is highly durable, but strong impacts may cause damage.

Will the actual product match the photos?

Natural stone variations may cause slight differences from product photos.

Can you add custom logos or branding?

Yes, custom logos and branding can be applied to selected products.

Are marble products sustainable?

Natural stone is a long-lasting and sustainable material.

Do you offer expedited production?

Rush production may be available for selected products.

Do you offer gift packaging?

Yes, gift packaging is available for suitable products.

Can I get consultation before ordering?

Yes, our team is happy to assist you with product selection and guidance.

What makes Marento different?

Marento combines premium Turkish marble craftsmanship with global luxury standards and worldwide delivery.