Shipping & Delivery Policy

Overview

At Marento, each piece is carefully handcrafted from natural stone and often made-to-order based on your selected dimensions, design, and specifications.

Due to the weight, fragility, and custom nature of our products, every order is handled through specialized logistics processes with maximum protection standards.

Our goal is to ensure your order arrives safely, securely, and in perfect condition—from our workshop to your space.

 

1. Production Time

All custom marble products require time for careful craftsmanship:

• Standard production time: 5–14 business days
• Large-scale or custom projects: may vary depending on design complexity

Once production is complete, your order is carefully prepared for shipment.

 

2. Shipping Time

After production is completed:

• Estimated delivery time: 3–10 business days
• Delivery time may vary depending on destination, customs processing, and carrier schedules

Once your order ships, tracking details will be shared with you.

 

3. Shipping Method

To ensure the safe transport of natural stone products:

• We work with specialized freight and logistics carriers
• Orders are packed using palletized, reinforced, and shock-resistant packaging
• Extra protective layers are applied to prevent damage during transit
• Insurance is applied where appropriate

Every item undergoes a detailed quality inspection before shipment.

 

4. Shipping Areas

Marento ships worldwide to selected destinations.

If you are unsure whether we deliver to your location, please contact us before placing your order.

 

5. Order Tracking

Once your order has shipped, you will receive:

• Tracking number
• Carrier information
• Shipment status updates

Please note: tracking information may take 24–72 hours to become active.

 

6. Customs, Duties & Taxes

For international orders:

• Customs duties and import taxes may apply depending on your country’s regulations
• These charges are not included in the product price
• All customs fees are the responsibility of the customer

We provide all necessary documentation to help ensure a smooth customs process.

 

7. Shipping Protection & Responsibility

All shipments are:

• Carefully inspected before dispatch
• Professionally packaged with protective materials
• Insured where applicable

In the rare event of shipping damage:

• Please contact us within 7 days of delivery
• Provide clear photos of the product and packaging

We will promptly review the case and offer an appropriate resolution, including replacement, repair, or refund where applicable.

 

8. Delivery Conditions

Due to the weight and size of natural stone products:

• Deliveries are typically made via curbside delivery
• The carrier may contact you to schedule delivery
• Assistance may be required for unloading in some cases

 

9. Order Changes

Once production has started:

• Address or order changes may be limited
• Change requests must be made within 24–48 hours after placing the order

 

10. Quality Standards

Natural stone is a product of nature, making every Marento piece unique. No two items are ever identical.

The following natural variations are not considered defects:

• Natural veining differences
• Variations in color tone
• Surface texture variations
• Natural markings formed during stone development

These characteristics make each piece a one-of-a-kind creation.

Every product undergoes a strict quality control process before shipment to ensure it meets Marento’s highest standards.

 

11. Our Commitment

Every Marento piece reflects craftsmanship, natural beauty, and precision.

We take full responsibility for ensuring your order is handled with care from our workshop to your home.

12. Contact

For any shipping-related inquiries:

Email: support@marento.co
Response time: 24–48 hours