Help & FAQs
How can I place an order?
You can easily place an order through our website by adding your desired product to the cart and following the checkout steps. We also offer order support via phone or WhatsApp.
What payment methods do you accept?
We accept credit cards, debit cards, and bank transfers (wire/ACH). All transactions are processed through secure payment systems.
How long does it take to ship my order?
Which shipping carriers do you work with?
For international shipping, we work with UPS, DHL, and FedEx
Which regions do you ship to?
We ship worldwide, including all of the United States, as well as Europe, Asia, and Russia
How much is the shipping cost?
Shipping costs are calculated based on the weight and dimensions of your order. The shipping cost will be displayed during checkout
What is the delivery time?
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the carrier’s website using this tracking number
Do you offer discounts or promotions?
We regularly offer special discounts, promotions, and seasonal campaigns. You can stay updated by following our website and social media channels.
Can I return or exchange a product?
Yes, unused and undamaged products can be returned within 14 days of receipt. For return or exchange requests, please contact our customer support team.
When will I receive my refund?
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the carrier’s website using this tracking number
What should I do if my product is damaged during shipping?
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the carrier’s website using this tracking number
What are your customer support hours?
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the carrier’s website using this tracking number
Do you offer custom-made marble products?
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the carrier’s website using this tracking number
Are your products made from natural marble and are they handmade?
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment on the carrier’s website using this tracking number
Help & Support
Have questions or need assistance? Our dedicated support team is here to help with your orders, shipping inquiries, or product care. Contact us anytime , we’re always just a click away
