Refund and Returns Policy

Order Shipping Time

If your items are in stock, they will be shipped within 1-3 business days.

For products that are not in stock and are made to order, the shipping time may vary between 7-10 business days.

After the shipment, delivery times may vary depending on the courier’s workload, seasonal conditions, and regional factors.

Delivery Terms

For large or heavy items in your order, courier staff:

Are not obligated to make door deliveries to buildings without freight elevators or without loading areas at the entrance. Products will be delivered to the nearest safe point accessible by the delivery vehicle.

Shipping Costs

Shipping fees are calculated based on the dimensional weight (size and weight) of the products.

Returned Products

You can track your shipment status via the courier company’s website or email notifications using your tracking number.

If you are not available at the delivery address, the shipment will be held at the courier’s branch for a maximum of 3 days, allowing you time to collect it.

If not collected within 3 days, the shipment will be returned, and the product will be resent to you as cash on delivery.

The recipient is responsible for covering the shipping costs.

Damages During Shipping

To return your product, you should mail your product to: {physical address}.

As Marento LLC, we hold the courier company responsible for any damages occurring during shipment.

In case of damaged deliveries, you must file a damage report with photographic and video evidence through the courier company.

While we make every effort to resolve such issues to ensure customer satisfaction, please note that the official responsibility lies with the courier company.